Air India CEO Reports Decline in Alcohol Related Incidents Over the Past Two Years

Air India CEO Campbell Wilson stated on Thursday that alcohol-related incidents on flights have decreased over the past two years, following an increase in the reporting of such incidents to authorities.

During a media briefing, the Air India CEO explained that there is a need for educating passengers on what constitutes "acceptable behavior" on aircraft. He also highlighted the importance of training the crew on their responsibilities, functions, and how the company will support them when dealing with "unruly passengers."

He further mentioned that police and government involvement is also essential, as any incident must be reported to the authorities.

"There's a safe environment for a cabin crew to go in and report. And when a matter is reported so that there is action that's taken seriously by authorities, so that there's a purpose to reporting, so it's really a multifaceted thing," he added.

The Air India CEO stated that their cabin crew members are well-equipped to handle disruptive passengers with confidence.

"Our crew's confidence in dealing with disruptive passengers because of all of their education and training process has gone up. Certainly, the reporting of such incidents to the authorities by the airline has gone up a lot. I think the incidents have actually come down," he said.

He also emphasized the addition of approximately 9,000 new employees during this period, which has substantially lowered the average staff age from 54 to 35, with the average age of the cabin crew now at 28.

Wilson also shared that the group now operates 300 aircraft, employs 30,000 staff, and conducts 1,200 daily flights, highlighting the scale of the newly transformed Air India group.

He added that Air India now holds a 29 percent share of India’s domestic market, a significant increase from the single digits at the time of privatization.